SHIPPING & RETURNS
SHIPPING POLICY
We strive to provide efficient and reliable shipping services to our customers. All orders will be processed within [number of business days] business days, and following payment confirmation, our shipping team will prepare and send out your order promptly. If you experience any delays or difficulties with your delivery, please contact us promptly to verify the status of your order. Shipping costs will be calculated at checkout for you to review before payment. We offer the following shipping options:
- Standard Shipping: Next Business Day (On UK mainland orders.)
- Express Shipping: Next Day Delivery Guaranteed (On orders placed before 5pm Mon - Fri UK Orders Only. International Orders May Vary.)
Please note that delivery times are estimates only, and we cannot guarantee exact delivery window.
RETURN & EXCHANGE POLICY
We want our customers to be happy with their purchase. If you are not completely satisfied with your order, we offer hassle-free returns within 14 days of receipt of your order. To be eligible for a return, the item must be unused and in its original condition and include the original packaging. Items that have been opened, used, or damaged may not be eligible for a refund.
Return Procedure:
- Please contact us to initiate your return and receive your return authorization number.
- Package your item securely and safely and include your return authorization number on the package.
- Ship the package to our address provided when requesting the return authorization number.
- Once we receive and inspect the returned item, we will issue a refund to the original payment method within [number of days] days.
Please note that all associated shipping costs are the responsibility of the customer and will not be refunded.
Damaged or Defective Items:
If the item you received is damaged or defective, please contact us immediately to initiate a return process. We will promptly review your claim and replace the product or issue a refund, as deemed necessary.
If you have any questions regarding our shipping or return policies, please do not hesitate to contact us.